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FAQ

Transparent. Fair. Customer-Focused.

Is Chariclo & Cherryclo a genuine and trustworthy website? ›

Yes. We are committed to providing a secure and reliable shopping experience. We use trusted payment methods and take reasonable measures to protect customer information. If you have any questions before placing an order, please contact us through our Contact Us page.

Is it safe to make payments on your website? ›

Yes. Payments are processed through secure payment providers. We do not store your complete card or banking information on our servers.

How long does order processing take? ›

Orders are typically processed and dispatched within 24 hours of successful order confirmation and payment.

How long will delivery take? ›

Standard delivery is usually completed within 5–7 working days. Deliveries to rural or remote areas may take up to 10–14 working days.

Can delivery be delayed? ›

Yes. Delivery timelines may be affected by public holidays, festivals, extreme weather conditions, courier delays, or other unforeseen circumstances.

How can I verify my order? ›

After placing an order, you will receive an order confirmation. Where applicable, shipping and tracking updates will also be provided once your order has been dispatched.

How can I track my order? ›

Tracking information will be shared once your order has been dispatched, where applicable.

What if I need help before placing an order? ›

You can contact us through our Contact Us page with any questions regarding products, sizing, shipping, or payments. We will be happy to assist you.

What payment methods do you accept? ›

We accept UPI payments (including Google Pay, PhonePe, Paytm, BHIM, and other supported UPI apps), Debit Cards, Credit Cards, Net Banking, and other payment methods available at checkout.