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At present, we do not offer returns or exchanges for products unless the item received is damaged.
If you receive a damaged product, you must record a clear and continuous unboxing video while opening the package and showing the damaged item. Claims without a proper unboxing video may not be accepted.
Once the claim is verified, you may choose either:
If you choose not to receive an exchange, the approved refund amount will be credited to your Wallet. The amount can be used for future purchases on our website.
Delivery Charges: Any purchase made using Wallet credit may still be subject to applicable delivery/shipping charges. Customers are responsible for paying these delivery charges at the time of placing a new order.
Usage Terms: Wallet credit is non-refundable and can only be used for purchases made through our website.
If you wish to return a product due to a size-related issue, a return may be accepted only if you agree to bear the applicable pickup and delivery charges.
If a return request is approved for a product that is not damaged but is simply not liked by the customer, no cash refund will be provided. Instead, the eligible amount will be credited to your Wallet and can be used for future purchases on our website.
We reserve the right to approve or reject return and exchange requests after reviewing the provided details and supporting evidence.