Transparent. Fair. Customer-Focused.
At The Chariclo and Cherryclo. we strive to ensure that your order reaches you safely and on time.
All orders are processed and dispatched within 24 hours of successful order confirmation and payment.
Orders placed on Sundays or public holidays may be processed on the next working day.
Standard delivery is typically completed within 5–7 working days from the date of dispatch.
Deliveries to rural, remote, or hard-to-reach areas may take up to 10–14 working days.
While we make every effort to deliver orders on time, delays may occur due to:
In such cases, delivery timelines may be extended.
Once your order has been dispatched, tracking information will be shared with you via email or SMS (where applicable).
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with relevant photographs and order details.
For any shipping-related questions or concerns, please contact our customer support team. We will be happy to assist you.